FAQ - ePrint & Graphics
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  • FAQ

  • What services does ePrint & Graphics offer?

    • ePrint & Graphics specializes in a wide range of printing and design services, including business cards, brochures, flyers, banners, posters, and custom graphic design.

  • Where is ePrint & Graphics located?

    • Our office is located at 400 Bloor Street, Mississauga, ON, L5A 3M8, Canada. We serve clients throughout Canada and offer both local and nationwide delivery options.

  • How can I place an order with ePrint & Graphics?

    • You can place an order through our website at ePrint & Graphics or contact our customer service team for assistance.

  • What file formats do you accept for printing?

    • We accept a variety of file formats, including PDF, JPEG, PNG, and EPS. For best results, please ensure your files are high resolution.

  • Can I request a custom design?

    • Yes, our talented design team can create custom designs to meet your specific needs. Contact us to discuss your project requirements.

  • What is the turnaround time for orders?

    • Turnaround times vary depending on the complexity of the project. Standard print orders typically take 4-5 business days, while custom designs may take longer. Rush services are available for an additional fee.

  • Do you offer delivery services?

    • Yes, we offer delivery services across Canada. Shipping options and costs will be provided during the checkout process.

  • What payment methods do you accept?

    • We accept major credit cards, PayPal, and e-transfers. Payment information will be processed securely through our website.

  • Can I see a proof before my order is printed?

    • Absolutely! We provide digital proofs for your approval before printing to ensure everything meets your expectations.

  • What if I am not satisfied with my order?

    • Customer satisfaction is our top priority. If you are not satisfied with your order, please contact our customer service team, and we will work with you to resolve any issues.

  • Do you offer bulk printing discounts?

    • Yes, we offer discounts for bulk orders. Please contact us with the details of your project for a customized quote.

  • How do I contact customer service?

    • You can reach our customer service team via email at info@eprint-graphics.com or by calling us at (647) 707-6825.
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